Kazahana Westin Rusutsu Resort

The service staff at this restaurant were the most disorganized, chaotic, and untrained that I have ever encountered. Dishes would appear at the table only to be taken back to the kitchen without any explanation. One server even placed a bowl of udon in front of my wife and then proceeded to give her two more bowls that were meant for other members of our group. Despite there being plenty of servers around, none of them checked in on us for an extended period of time. It was clear that there was no shortage of staff, but rather a lack of knowledge and training. The quality of the food varied greatly, with the scallop appetizer being excellent while the Hokkaido pork was inedible. Overall, the dining experience was a strange and comically bad one that we will likely reminisce about for years to come.

I am generally pleased with the restaurant, but would appreciate larger portion sizes.

Excellent set menu dinner (Yotei) featuring high-quality ingredients in the dishes. The service was attentive, although slightly understaffed.

I want to thank Chef Kurohata for a delicious evening~ The beef was amazing!

The services is excellent. We will recommend to our friends who are visiting Rusutsu. It is really the Starwood standard.