Papa John's Pizza - Akron

We had an issue with an order a while back. The sauce had been pushed to close to the heating rack and fermented. My husband is a recovering alcoholic, I called to let the store know to see if they would pull the sauce before it was served to anyone else. Unfortunately I talked to an employee who insisted they didn't serve bad food. A manager overheard her talking about it and decided to check for herself and tossed the entire set because they were bad. We received emails and phone calls apologizing were offered free food and were told the employee would be talked to about how she handled the situation. My husband decided to try it again tonight. I placed an order for a small pizza, breadsticks and some wings incase he couldn't stomach the sauce. At which point I was informed that they had placed a mini fridge to store the sauce in so it wouldn't happen again. They also upgraded our order. We will now be lifetime customers because we were listened to and they fixed an issue that could have caused issues to other people. I am so proud of the management and how they handled the situation. Accidents happen but how you fix it means everything. Thank you for listening and fixing the problem.

The food is good, the menu is varied, but I disagree with your delivery service charge of 4.99. It is way too high and Papa John 's does not explain why we are charged this fee along with what this fee covers.

Pizza was great..the Philly papadia? Not so much. There's little to no meat in it. Looks like a poorly made flatbread pizza when you open it up. Paid for Italian sausage added in as well, and there is none in there. Husband bit into it and basically got all bread and nothing else.

Tried to order got 3 different quoted increased prices on same size same topping pizza. Clerk was kind of rude and annoyed maybe they were stretched thin and super busy. So I decided I shouldn't add to bother they were experiencing so I declined order and discontinued call. Called Uppercrust Pizza instead.

This Shaqaroni pizza was trash. And 8 wings for 9 dollars for these tiny wing dings are the worst. They remind me of wings you can purchase from Aldi already cooked and just reheat in the oven same sauce and all. The pizza was not the normal papa Johns that I remember from back in the day.