Uncle Julio's Allen

Bad customer service. for two of our commands, eating was done wrong. management not friendly or want to help to experience a guests better.

If this review was based solely on the food and “atmosphere” I would give it 4 stars; however, this location is SO busy… wait times are excessive even with a reservation (seated 20 min after our designated time).Also… random — but the kitchen door has an excruciatingly annoying squeak every time it is opened (which is constantly) that could be heard throughout the entire restaurant. Some WD40 might do it some good? ?SERVICE: Our waitress started out being attentive and then didn’t show up for the last half of our visit. She did apologize which I appreciated but waiting around another 15+ min after finishing dinner for a to go box was tedious.Wouldn’t recommend visiting on a Friday evening due to how busy and most likely short-staffed they are.FOOD: The chips were tasty, salsa was a universal kind of yummy. The platinum swirl margs were good but the size was disappointingly small for the price.Fajitas were really good minus the three small choking-sized pieces of bone hidden in multiple strips of my chicken fajitas.In all, I’d give this place another shot but would plan for a weekday instead of weekend visit!And pleaseee fix the squeaky kitchen door.

We arrived at the restaurant at around 3pm on May 15th. The hostess stand was not staffed. It took 2 minutes for her to arrive. Ok, no problem. We were immediately seated as the restaurant was half full. Our server did not appear. However, a server did run through our section delivering checks to the 2 other table currently occupied. After about 10 minutes, the manager seats a table in our area. We inform him we have not been waited upon. He mildly acknowledges what was said. After another 5 minutes a server appears and starts serving the other table that was seated after us. When that table told her we were there first, she tried to keep serving them. We got her attention and asked if she was our waitress. She said yes. It must be noted she had the enthusiasm of a rock. We got up and left. It could only go down hill from there. This is my second bad experience in a row at this location. While the food is good, they have management problems as they do not appear to help the staff. Hopefully they improve.

We used to dine other locations including Oak Lawn and Fort Worth. Been a few years since. I always loved the creativity and unique plates they offered that separated them from the many other Mexican restaurants. I looked for some of the dishes such as Cadillac Fajitas and the grilled meat feast that included carnitas, ribs, Fajitas. several meats. They are no longer on the menu. We asked for shrimp chicken Fajitas for two or more, and they didn't have those either. To me they have lost their MOJO and are just another Mexican restaurant and nothing special. Sad because they were special in their time. Food was okay, salsa is bland and mild. Had to ask for the habanero. Guess it's Chuys next time.

I call 11:10am for dinner reservations . I told please put on My husband n my name on piñata desert. I told waitress show my screen please put both my name happy anniversary. But came no name. And some how separated 2 check no recipe just showing price. So we paid 2 taxes , idk details for bills. Waitrrss say sorry we dnt have $10 bill so she bring $20 $1bill. First time visit very disappointed experience. Churos and whipping cream soo good.