Hilo Hawaiian Bbq - American Canyon

A few months ago, i had lunch here. Normally, i dont post negativity, but this experience was very disappointing. Not going comment on the quality of food, just the service. I waited for another item from my original order for 30-45 minutes, when we finished our meal and 4 other customers got their complete order. I went back twice to the cashier to tell me it's not ready, just wait. When i asked for my money back, there was still no verbal acknowledgment of understanding to the customer. The cashier should have mentioned to us that it would be longer, ahead of time, and /or apologized for the inconvenience. I felt like they didn't care, and it’s normal service to them. No customer service values.

Food was cold and flies in the kitchen and landing on our food overall a horrible experience i also got food poisoning with my mom on her birthday

I ate here twice with my daughter. First time, a special on the window pork chop/rice with pot sticker. When the order arrived a egg roll was on the plate instead of pot sticker. I asked the rude male cashier, why not the pot sticker, he said its seasonal only. (Seasonal only for pot sticker)????2 months passed. Second time, again I ordered the same special and again no pot sticker, egg roll instead. I asked again, rude male cashier replied, egg roll not pot sticker. If you going to advertise on the window and table of a special, provide the correct items. It's been almost a year since, and I haven't been back.

Amazingly fresh food, packed with flavor and piping hot. Staff was friendly and accommodating as well. No complaints here!

The food was great! Always cooked fresh. The spicy pineapple chicken was amazing! Only downfall is they close pretty early..6pm. Our dine-in ended up being takeout. They have a touchscreen monitor for self ordering and checkout which was easy to use. The two guys working seemed more interested with preparing orders than interacting with customers which was fine, they weren't rude about it. It just would have been nice since it was our first time there to be told about ringing ourselves up instead of figuring that out after watching others coming in do that. Overall it was the best Hawaiian BBQ we've had!