Denny's - Aurora

Last night, I placed a To-Go order, and the service was quite poor. I waited 15 minutes at the counter, and the server walked right past me without acknowledging my presence.

My partner and I dined at this restaurant, and we had a disappointing experience. It was our first time here, and it did not go well. Our server was aware that I wanted French toast as a substitute for pancakes but ended up bringing us burnt toast instead. We were very disappointed and would give zero stars if possible.

I had a disappointing experience at this restaurant. The service was extremely poor; we waited for 20 minutes even though it wasn't busy at all, and there were no clean tables due to their disorganization. When we were finally seated, our waitress appeared to be chewing gum and seemed distracted while taking our order. She mixed up our order completely, and when she finally got it right, she spilled everything on the table. Overall, I would not recommend this place.

Poor management. The server that was covering at least 1/3 of the dining room 's tables tried her hardest. But it 's clear the manager was seating tables too quickly for them, seating is not even the right word since for at least 1 family, he just pointed at a table for his guests to seat themselves. Same manager was proud to have opened the event room cause they were fully staffed they should not have had the event room open at all for how few servers there were. A table of 7 left after being ignored for 10 minutes, and when a new family of 8 was seated there instead, the server remarked I thought you left! After waiting an hour for our food, we did the same.

We came here for lunch, it was busy. The food was very good and well worth the wait. Tom was great and took care of us.