Jersey Mike's Subs - Aurora

The new GM, Kayla, was extremely nice and asked me how my day was. Thi meant a lot since I wasn't have a good day. She's a kind person and a true leader.Parking: Tons of spaceKid-friendliness: Great for kids, plenty of spaceWheelchair accessibility: Easy for wheelchairs

The folks who work here are incredible! Awesome food, very clean store and they are all super nice. Highly recommended if you're looking for a great sub sandwich.

We have been to this restaurant many times and enjoyed their sandwiches. However today I went in to get my husband and myself a sandwich and he wanted to try one of their hot chicken sandwiches. I ordered and proceeded to watch them touch raw chicken and then not change their gloves, put their hands in the cold box and the station next to the grill. I nicely asked if they change their gloves after touching raw meat and they all immediately started arguing with me that they don't touch the meat. I had just seen him touch raw chicken and the tiny piece of parchment paper with his entire gloved hand and then not change gloves. They then started laughing at me and looking at me like I was crazy or ridiculous for not wanting raw chicken juices to touch the bread or other sandwich I ordered. They also were rotating off the grill without changing their gloves and then making cold sandwiches and touching the deli section. I really don't understand how this is the protocol here and now I'm very grossed out that I've eaten deli meat here.I paid for the sandwiches because I'm not a jerk and ordered them and felt like I was being mocked by the staff. I wasn't looking to cause a scene I just don't enjoy food borne illness. I went home and we threw both sandwiches out. Disgusting.

It's not the restaurant I have a problem with. It's the driver and your service. What happens if I couldn't find the food? I had to decipher from the picture where the food was left and luckily for you I eventually did.

Quite frankly, it shouldn’t take almost 20 minutes to make a single sandwich. I ordered a cheesesteak and while I understand that they do their best to make it fresh, it shouldn’t have to take 18 minutes for them to do so. Both my coworker and I were shocked that it took so long!And to top it all off, the cheese was absolutely horrific and caused us BOTH indigestion even though there aren’t any allergies or intolerances to dairy.