Chipotle Mexican Grill - Baltimore

So rude. Cashier didn’t even speak. When I went to give her cash she stared at me and said do I have a card. I’m not sure if they were not taking cash at the time but I wasnt aware. She definitely didn’t make it know in a respectful manner. She Was doing everything except ringing up my food. Had me waiting to pay for food and there was no one else in line. Do not go to this chipotle. From my experience it’s always ghetto and unsatisfactory.

I think 2/3 times I order here online they don't make it and I have to get a refund. I know this is Baltimore but if they only didn't make the food 1/3 of the time that would be really nice. I don't know how many hours before close you have to order to get food, but if you try 8 PM or later it's probably not getting made

A manager named Carter gave away my food and refused to remake it. When trying to understand how this could happen he walked away as I he couldn't be bothered to speak to me. Then when trying to obtain further corporate information he became combative and threatened me with assault before walking away entirely refusing to answer anymore questions. Don't come here if you want your food given away and don't complain or the manager may want to fight you.

Eating had no chipotle aromas like other stilorte taste bland than h! lady who worked the line was very rude and not attentive. I asked about three times the hot side. while she wanted to play on her handy. I like the new manager. the type is really nice. I remember the lady manager kicking and screaming. no wonder no one comes to this place.

First the service was extremely slow. the load manager sat in the lobby on his phone, while 2 workers switched off between the production of bowls and the cashiers. the workers were not friendly and appeared annoyed by the customers. I came in to make a reward. When I tried to redeem my reward, the employee informs me that I owe $5. at this point I ask why? She does not react and instead goes away (does not make me a statement) and fetch the manager who is on his handy during this time. then he informs me I owe $5. I ask him why I owe $5? (only because I didn't see it on the app) he answers that I don't make the app. as manager at chipotle, it is the expectation of the customer that the manager is able to articulate what the reason for paying an additional $5 or offer the customer the direction where the conditions are specified in the mobile phone application. at this point jamel, the load manager, did not give any other solution, so insulted me that I annoyed him. he offered a bad customer service during this interaction and provided a service to a loyal customer. I am very disappointed about the service that has been provided today and I would recommend using another location until something is done to improve customer service.