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Avaliação da contribuiçãoA senior woman at the restaurant served me the wrong drink. When I politely pointed out the mistake, she yelled aggressively at me and was very rude instead of correcting it. I would not recommend this Costa. Additionally, I observed her picking items off the dirty floor and making drinks without washing her hands, displaying poor hygiene practices.
I have been visiting Costa at Barking Station for a few years, though not every day, but at least a few times a month. As a diabetic patient, I urgently needed to use the restroom and asked the staff if a code was needed. The staff impatiently and rudely replied that the restroom was only for customers. Although I may not have always used the restroom while being a customer, I intended to use it and possibly stay for coffee, but I left feeling uncomfortable due to being denied access to the restroom. The most frustrating part was dealing with the incompetent and unsympathetic manager, especially after explaining my condition as a diabetic. This manager showed no care for a person in urgent need of using the restroom. No other coffee shop has ever questioned me like this, highlighting the incompetence and impoliteness of the manager who should not be in a customer service role.
I had a simple coffee and a sandwich late in the evening. The coffee was nice hot and really welcome as it was cold outside. The very cheerful server advised she could not toast my sandwich as she'd just tuned off the appliances and scrubbed them down. It wasnt a problem at all and i was pleased to have a warm place to sit, have free internet and a hot coffee.
Superb friendly staff with a welcoming vibe and recognise regular customers without missing a beat drinks always hot fresh and as requested Costa taste and aromas abound
Their do a really good service. Baristos are always smiling. I never forget to collect me Morning hot chocolate.
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