Firehouse Subs Raymore Gateway - Belton

I absolutely love the smokehouse brisket cheddar sub! Everything here is incredibly tasty. With Subway raising its prices, this place has become more affordable by comparison. It's probably best to place your order through their app since waiting during lunchtime can take a while. They offer great drinks, including Coke products, and have an excellent variety of chips as well. However, I have to say that Underground has the upper hand when it comes to cookies. While Firehouse cookies are good, Subway's are even better.

This experience has been incredibly disappointing. Whenever my family visits, we encounter rude service. The employees seem to regard us as an inconvenience the moment we walk in. Right now, my family and I are sitting here waiting to place our orders. If it weren't for our plans to eat here and the fact that my rewards are already activated, I would leave. Upon entering, I was told—without any greeting or acknowledgment—that it would take 15 to 20 minutes before anyone would even take our order. I've heard this same complaint before. I genuinely miss the energetic "Welcome to Firehouse!" chant that used to be a regular part of the experience here. The staff appears to be inadequately trained, especially on the computer systems, and if they seek help from their supervisor, they're not treated kindly. It's puzzling that this place sees a rotating cast of customers, yet my experience remains consistently poor. This suggests there's a significant issue with franchise management.

The sandwiches are quite delicious, though there are occasional mix-ups. If that happens, just ask, and they will gladly prepare it again for you. However, the staff isn't particularly friendly or efficient. I keep returning mainly because they outshine Subway.

Good food bad execution on sandwich making. Why would some one put this together like they did. Not to smart. Workers need more hands on training from the owner. There are only kids working here and the owner was sitting in the corner reading the paper. Not paying attention to the workers arguing with me over how to make it. They still failed. Can't even listen to the customer. What ever happened to customer is always right.

Quality, personnel, customer service and speed were all great and efficient. I will use this Firehouse Subs site again. The location is comfortable and great.