Baskin-robbins - Besthesda

The workers closed place at 9:45pm. The sign says 10:00pm. The worker when I knocked ran away so I could not take a picture of them. Owner of franchise, if you care to address this customer service issue and make it right, leave your name and number in reply. I am running into more workers trying to cheat their employers by closing 10-30 minutes early.

I have been going to this Baskin Robbins /Dunkin doughnuts for a long time. I order the same iced latte every time I go and often get ice cream for my son as well, I ordered my normal drink with cream instead of milk and the young woman who was helping me gave me milk. Politely I asked her to please change it to cream and out of nowhere this manager possibly owner came out and started to yell at me saying they won 't use cream and continued to berate me as I tried to explain calmly that I come there almost everyday and using cream had never been a problem. He also made sure to yell at me saying he hadn 't seen me come in as if I were lying, All I had asked for was the cream and he screamed We don 't do that and I said well each time I come in here they do it for me, I had already paid and he continued to carry on yelling at me that he would give me my money back, but refused to make a new one with cream. He couldn 't calm himself and as I was leaving with the original wrong drink they had made, I said I am going to do my first yelp review as this is no way to treat anyone. He continued yelling as I left the place. This was a terrible experience over cream. I left shaking, needless to say, I will never return there again and I still can 't believe how angry and terrible he behaved. I would like to give 0 stars, but it won 't allow me so I 'll give it one star for convenience.

I placed an order on Uber eats, I was called and informed BR didnt have any of the flavors selected. They were asking Uber driver to cancel the order because they didnt want to take responsibility. After numerous attempts I was sent Chocolate and Strawberry. The only 2 flavors available. Terrible customer service. Terrible, terrible, terrible.

While most customers were obtaining their orders straight from the hands of the gentlemen working, my son's breakfast order was placed without gaining our attention on the top of the ice cream case. There it sat while I fretted stupidly around the restaurant attending to four kids, finally interrupting the ordering of another customer to ask why the food was not out. He gestured. If anyone had just said SOMETHING, it wouldn't have sat there for who knows how many minutes getting cold on the metal counter. Then they had only put 6 hash browns in the bag. Double annoyed! I spent $27 for a dozen donuts, a sausage breakfast sandwich 6 hashbrowns. If you are unwilling to speak to customers waiting for their food, then please make the effort to get their attention some other way so they aren't getting angrier angrier waiting for food sitting on the counter.Further, put up a SIGN if you expect customers to check for their food order. Why doesn't this store have an order pick up counter???? It might be fast food, but a basic freakin sign would alleviate the workers from engaging in customers. It's clear they'd rather watch a Mom get more worried about being late to the next place, and worried the meter would run out, then speak to her about where the order was. We had 20 minutes. It's weird to spend 15 minutes fretting no one telling you your food was with the ice cream. So annoying. Customers should not have to leave the store feeling stupid.

Their doors were locked by 9:45 PM on Saturday night despite the sign saying they're open till 10 PM.