The Highway Inn Burford

Staff were amazing friendly, helpful and charming. Lovely room and food was stand out Highly recommend Rooms: 4 Service: 5 Location: 5

We had an evening meal but not an overnight stay. Food excellent and service exceptional. We were even made aware of the optional service charge and told that it was optional. So many places these days with mediocre or no service levels just add that charge as standard , so this was a very pleasant change. They deserved every penny of their service charge. Would most certainly return. Food drinks: Great good. Service: 5

Great old inn. Lovely inside bar restaurant area. Great location. Just had drinks it was happy hour, so reasonable prices. Lovely court yard. Friendly staff. Service: 4 Location: 5

A beautiful old building (as most in this town). As a pub it’s not at all bad, as a hotel it leaves a lot to be desired. Our room (Signet) was damp and noisy with the constant drone of either a large extractor fan or washing machine downstairs more akin to a New York apartment than a quiet country pub. Bed was small (fair enough it’s a small room) but not particularly comfortable. The main problem was the attitude of the staff. I was told at check in breakfast finished at 10. When I arrived downstairs at 0950 I was told it finished at 0930. While I was staying I smashed my head badly on a very low door frame. These are normal in such old buildings in England. It was my fault of course, and it is marked with a very small label “Mind your head” but it was so hard a knock I ended up on the floor. That day I was headed to a wedding but had to leave due to the earlier knock as I wasn’t 100% When the next morning I was asked for details so they could complete the accident book, when I suggested that it needs a strip of yellow warning tape so it’s more noticeable her (Rebecca Riley the managers) response was an irritated and patronising “It does have a label and that is all that is required by law”. When I pointed out that while that may be the case I would expect that she might be more focused on firstly my welfare and secondly that of her future guests rather than simply what the most basic requirements by law are, she looked at me with disdain. Won’t be staying again, not because of low doorframes but because a general lack of attention to detail and this attitude which was entirely unnecessary. It was the same about the breakfast: I explained I was told by the staff the day before it was 10, she said “Well it’s here on the clipboard the booking times”. I said I believed her but the point was it was not what I was told. This is not what a great customer experience looks like. Good points were that food was OK, it’s a great location and the room had an excellent power shower and good water temperatures. I want to add that when one of the Cleaners heard/saw the accident happen, she was most sympathetic and asked repeatedly if she could do anything a better example of customer care than her boss.

Stopped in for dinner one evening and ended up returning for lunch a few days later. Food is amazing, service was fabulous with the staff for kind and polite. Would definitely return! Service: 5 Location: 5