Gourmet Burger Kitchen Belsize Park

My family and I decided to try out this restaurant, attracted by its exterior appearance. Unfortunately, we were left disappointed by our experience. The food was not worth the high price we paid (£12+ for a regular burger with no sides). The service was the biggest letdown, as we felt neglected and ignored by the staff. Despite the restaurant not being busy, it took over 15 minutes for someone to take our order. When we finally got a staff member's attention, the service was brusque and lacking in hospitality. Our order was incomplete, with a portion of fries missing, and it took an additional 10 minutes for them to arrive. The staff seemed indifferent and uninterested in providing good service. We had to repeatedly request attention for basic tasks like clearing the table and getting the bill. Overall, it was a disappointing and overpriced dining experience with subpar food and poor service. This branch definitely needs to improve their customer service standards. We will not be returning and do not recommend this restaurant to others.

The drinks and food were served relatively quickly, but the quality was average and underwhelming. It's best to keep your expectations low when dining here. The atmosphere was lackluster, with staff more focused on chatting amongst themselves at the service area. The primary reason for my negative review is the shocking service we received. After we finished eating, our plates sat uncleared for over an hour, and no one offered us dessert or checked on our satisfaction. It seemed like the young, inexperienced staff would rather be elsewhere. Overall, I would recommend avoiding this restaurant due to the disappointing service and lackluster dining experience.

The burgers at this restaurant are fantastic. The menu is unique and I've tried the avocado and kiwi options which were surprisingly delicious. The staff are friendly and are happy to chat with customers. The skinny fries and coleslaw are also very tasty. This is a great spot for a quick and affordable lunch at £15 if you're short on time.

After a hectic and exhausting morning, Gourmet Burger Kitchen was exactly what I needed. The Kiwiburger was delicious, with perfectly cooked medium rare beef on a toasted bun with pineapple and salad.

The food was delicious as always. The manager was very busy taking care of everything, but I felt like the rest of the staff was not working as hard, except for the kitchen team. Can you please make sure there is white sugar available for tea, as brown sugar just doesn't taste right. And also, could you possibly provide some sweeteners as well? Thank you.