Chipotle Mexican Grill - Casselberry

This chipotle is terrible and it must do everything with the administration. it is obvious management does not care about any kind of customer service. there are 0 hectic or care, which is displayed by the workers or inspecting persons. several employees speak to each other about what they do not, instead of helping the massive lines that form. instead of having more tears or paprika or salsa as groups of people coming into the door, everyone is expected that not a worker can be harassed to cook something after 9 o’clock (an hour before closing.) instead clean 3 workers the fridge and the chairs are already an obvious possibility to show all “we don’t care what they want, we are just trying to get out it is clear management thinks that this chipotle will make enough money without taking care of the quality of the product and the sad thing is that it is probably true. the people will return because chipotle is alive and each time deal with the same problems: no eating, no hectic, no care. ps- don't think they are about this terrible service by online ordering. they will wait almost an hour without anyone talking to them or their order. TL;DR- terrible chipotle. a few portions. a very good service.

My wife came here tonight and got the worst service she's had since coming here. She was told that they had to make rice and it would take a couple of minutes. 20 minutes later she's still standing there waiting and the rice is just sitting over at the prep station while nobody is grabbing it to serve her. This used to be a good Chipotle to come to but its really gone down. Their always out of something and take for ever to serve. And it's not like their short staffed cause there's a bunch of workers. Their just standing around not wanting to work....

On this day chipotle was incredible. Hear me out. This is 5 starts from me waiting for white rice to be cooked that took an extra 10-15mins. Something told me to wait. Good thing I did. The rice was super fresh and everything else. They say good things come to for those who wait. It was on point!

Food is good. I actually like that the hot sauce is hotter than other locations. The size of the store and how they handle pickup orders is an issue. I arrived late since my wife ordered from the wrong location. They did not place the food in the pickup area where I could self-serve and go. They were busy making other meals before O noticed that they have a line of completed meals on a self over the prep area. So after a bit I was able to ask for my order. At the Red Bug/Tuskawilla location the good is easy to grab and go.

I ordered thru Uber eats and Chipofle is so disorganized that they gave my order to 3 different people and when my uber driver went there to pick up mh food, chipotle refused to make my order even with calling personally to let them know that my driver was there they were very disrespectful and told me that my order wasnt in the system and they werent gonna make it. Of course is not in the system you gave it to other uber drivers. Honestly such a bad expirience. Wont be eating from chipotle again. Hope the fire everyone on that store. Bunch of Idiots