Steak N Shake - Champaign

This was our first experience at Steak and Shake ordering at a kiosk. It was straightforward, though I do wish there was table service with a waitress to take our order. The food was excellent!

I have been going to this restaurant for lunch for three years now. Every visit has been consistently excellent. I have never waited in the drive-thru for more than 5 minutes, and my order is always accurate. Paula provides great service!

Very slow. I forgot our order. I forgot that they already accused us. our two shooks were good, but probably had 10 minutes waiting up.

They now have stations where they can serve themselves to order their food on screens, then wait to be called when their food is ready. one of our commands came wrong, but the manager was fast to fix the problem. all in all satisfied with our visit. had a star coz the toilet not so clean and smells unpleasant.

Customer service is excellent in a self-service restaurant now order the screen on the monitor and they bring it to them