Potbelly - Charlottesville

The food was pretty decent but the customer service was trash. My husband ordered a combo and the “manager?” Told him the drink machine was down. He told her no big deal..could he order a milkshake as an upgrade. She would not understand what he was asking to do. Then as I returned to the lobby to clean a drink I had spilled, I overheard her calling him stupid because she couldn’t understand his question.

I was waiting on my train down from here and decided to go get a drink and maybe some food. Came in and got me a drink and the guy working said we closing at 3 is that fine. I was good with that!! The drink was fare

Stopped here for lunch while visiting C 'ville. I had never been to a Potbelly sandwich shop. Thought I would give it a go.The parking is non existent. I parked a block away which is probably why there was only one customer ahead of me I guess. I walked up to the register, a woman turned to me and did not greet me she just asked Ordering or Picking Up? I said I was ordering, she pointed to the opposite end. When I went to the ordering side I told the lady making the sandwiches I had never been here before. She didn 't seem to care, she quietly waited for me to review the poorly placed menu and I ordered their version of the Italian. To make this story short that was messiest, nastiest sandwich. It was absolutely loaded with hot spicy pepper salad, it was soaked in other condiments. It was inedible. I initially thought they left out some of the meats because for what I paid the sandwich was very flat very small. I called and the rude lady I encountered when I first got there took my name and phone# and said a manager would call me back to issue the refund. Never heard a word. When I went to throw the sandwich away, I saw the sandwich did have other meats it just had very little meat and the sand was overly toasted and it was all melted into oneglob of cheese. Please don 't waste your money here. The poor service, the parking, low quality product coupled with the price is not worth it.Go to Wegmans instead. Their subs blow this joint out of water.

We were a party of 4 (2 adults and 2 children). While driving through town and shopping at a few local, favorite places we decided on Potbelly. We do not have a Potbelly near our home hours away.We knew the 2 children would enjoy the toasty Mama 's Meatball sandwich and the delicious cookies! Adults enjoyed the toasty Italian and the addition of the hot peppers with the salami, mortadella, capicola, and pepperoni was packed with flavor and heat. We were greeted and helped by Christina and Paulette and they were beyond kind and helpful. We would love to come back again soon.Parking: Don 't get it twisted- there 's a free parking lot right next to this location. 1 hour free.

I've been here many times over the past few years, and it feels like each time I'm always disappointed. If it wasn't within short walking distance from work, I would have given up on them a long time ago. I have officially sworn off this location of Potbelly now. Ever since there was many management and staff changes a year or two ago, this location has gone downhill. The staff now is ALWAYS so rude! My coworkers and I order online, and I walk down the street to go pick up everything (usually between 3-6 orders). The orders are never correct. Always missing items like cookies, drinks, etc. Tired of having to double check each bag to make sure everyone got their stuff because the staff is too incompetent to do it themselves. Also! Since I am carrying so many orders, I politely asked for one of the bigger bags that has a handle. The employee (pretty sure he is management of some sort too) straight ROLLED HIS EYES AT ME, and make a disgruntled noise. Like wtf.... customer service here is TERRIBLE. They have had way more chances than they deserve simply by being located nearby. Food is barely mediocre at best, not worth it. My coworkers and I will no longer order from them.