Costa Coffee - Cheshire East

I had a great time at the Costa Foundation charity event on Sunday, August 27, 2017. It was a lovely evening with some wonderful singers including Connie Masser, Megan Truan, and Connor Jervis.

I visited this Costa branch today for breakfast. The interior appeared new and stylish. The staff was friendly and the service was quite good. The coffee and food was typical of what you would expect from Costa. The only minor issue was that dirty dishes and sauces were left on some tables and not cleared away promptly, forcing me to sit at a table next to them for a while.

I went for some lunch with my mum around They were keeping the doors wide open so it was absolutely freezing inside. We found a table at the back and just as we were about to tuck in to our food, the staff decided...it was the perfect time to swap all the chairs and move around tables? It was honestly so rude, I couldn’t even hear my mum over the clatter of tables and chairs being dragged and clattered about. Staff even asked customers who were sat eating/drinking if they would mind standing so they could swap there chairs? This was honestly so rude and I feel like it was a mad rush so the staff didn’t have to do it when the store closed. At the end of the day this kind of thing should have been done when there were no customers in. It ruined our lunch and we felt really in the way around this revamp going on. Wasn’t happy at all.

Popped in on Christmas Eve for a quick sandwich. Say watching people walk out as one lady who appeared more senior shouted at an employee. This was not the festive experience anyone wants. Customers that did stay waited and waited to be served whilst lines...like “what’s your problem” were shouted very loudly! What a shame!

We called in her today at the last minute not quite knowing what to expect. Well, we were very pleasantly surprised. It was a really enjoyable visit ! The lay out of this Costa is really good and gave the choice of some good private...tables for (You don't feel like you are sitting on the knees of someone else) The place was spotless and the food choice was good. The staff were very friendly, professional, courteous and were constantly clearing tables. They even cleared some of our empty plates as we were sitting there now that is a new thing in a Costa as usually you wait for the dishes from someone else to be cleared, not your own ! The service was quick, the quality of what we had lovely. The only reason we have given a is that we don't think that tables are wiped with anti bac or anything when they are cleared. This isn't a one off at this Costa and seems to be the same at everyone we visit. Something that Costa needs to review. A very enjoyable visit and we would not hesitate to visit again when we visit the retail park.