Servatii Pastry Shop And Deli

Everything here is amazing! We have been celebrating birthdays with Servatii's cakes for years. This year, we decided to try a bunch of their treats and we loved every single one of them.

Placed an order on December 31 for pickup on January 1. When I arrived at on the 1st to pick up my order, the store was closed. I had received an email confirmation that read “Pickup Order Confirmation for Kelly Litster from Servatii Hyde Park”. I called this morning to inquire about a refund. The woman I spoke to offered appalling customer service. She blamed me for not having received confirmation that my order was accepted, despite the fact that I had indeed received confirmation that my order was accepted. She was far more interested in explaining to me why I was wrong than actually handling my issue never apologized for my poor experience. I asked how to receive a refund was told I’d need to come to their store with my credit card. What a joke. Absolutely will not be back.

This and Milford location are terrible. The cheese pockets price has gone up but got two today as gift and barely any cheese inside. They used to carry fruit tortes in stock and now have to be ordered at Milford. Then you’re lucky if it arrives. There’s no prices on anything so you spend 20 minutes asking the price of everything in the place. Bad service.

Good old school bakery especially for holiday cookies. Good cheese pocket danish and soft pretzels. Plenty of easy parking at this shopping center location.

They were very kind, and helpful for what to pick to buy, and very patient as well. Would love to go there again.