Lo Nuestro Dominican - City of Albany

My team and I had a great time at Lo Nuestro we drove an hour to get there and we loved it, we were welcome with a warm smile at the counter and the delicious smell of Dominican food, we showed up 15 minutes before closing time but the owner didn 't hesitate to take our order and make a special dish we requested, mofongo. The location is clean and while we waited for the food to be prepared we enjoyed our Shinola drinks. Needless to say we will be going back in a few daysto taste some of the other dishes they offer. We just want to thank the owner for making us feel at home, or as if we were visiting an old friend.

The food may have been fine but the service was not. The fact that you had to pay to sit was not an issue. The issue was that after we were almost done being served we asked if we could sit down and the server had an attitude. Saying, No that?s a different service but maybe she would give it to us because we had kids with us.

One of the best places I have ever ate they are always on point and the food is amazing. Everything I've eaten here is great. The only thing better is the customer service the owner Niulka is a goddess she is beautiful inside In out. Niulka goes out of her way to make u feel at home. Niulka and her daughter Lisa are so attentive always ready to take your order or refill your drinks this place Is my #1 spot to eat. And will stay that way as long as they are there.

Lo nuestro Dominican restaurant is new there. This was my first time and I guess a lot of people love this food. For me it was just ok, nothing special. They forgot my beans with my rice. I got two pastelitos , chicken and beef with cheese. There was the flavor of chicken and a ton of cheese. If you're into that then enjoy it. They were out of the sauce so I didn't get the full on experience. With that being said, I am not sure I'll be going there any time soon

Got a Cuban sandwich among other things, noticed the Cuban sandwich was literally black, and hard as a rock. Completely burned in my opinion. Took it back and asked if it was supposed to be like that, because to me it was far too burnt. I was very polite, and expected them to make another (keep in mind I don?t send food back easily). The cashier returned from the kitchen with the sandwich saying the cook felt it was fine. I left once I realized they weren?t making another.Having opinions on something being ?burnt? is one thing. Completely disregarding a dissatisfied but polite customer is something else entirely. Customer service is a joke