Pizza Hut - Colleyville

This place shouldn’t be in business. They can never give you your food on time. Accuracy rate is probably below 50%. Oh, and customer service is non existent!

I paid for items that I did NOT receive. When I tried calling back to see if the delivery man had them, I was routed to a call center, I was transferred to 7 different call center representatives before I was completely hung up on. They said that they couldn't reach anyone at the colleyville location and their phone was disconnected. If you are going to disconnect the phone then you better be sure your orders are delivered correctly.

Getting our order took over an hour longer than we were told. The woman at the store said our order would be refunded. It was not. I emailed corporate, who said I would have a free pizza if I called the store to place my order. I tried calling the store and they had no idea what I was talking about. Save yourself go literally anywhere else!

Placed a scheduled ordered over 4 hours beforehand. So at 3:17 I placed an order for 7:30. At 7:43, the order tracker still says “order received”. I’ve tried to call the store multiple times to make sure it wasn’t forgotten but it’s either automatically hung up after ringing a couple of times or I get a call center, get transferred and it’s never ending ringing. So I’ve hung up and called another 5 times. Got someone finally from this location and says he doesn’t have my order and doesn’t see it anywhere. Well after my insistence that I have an email with a confirmation, he actually finally finds my order but now I’m actually upset. Now it’ll be extremely late because they have “an abundance of orders ahead of mine”.This is the whole reason why I’ve always ordered ahead of time. Never dealt with a Pizza Hut that couldn’t even admit the mistake and try to make it right but instead made it worse.I’ve checked the order tracker again after the employee saying he was going to update and get my order working… Well still says it’s received and my new order estimate is 8:25 and I don’t see how it’s gonna go be delivered anytime soon. If I could give 0 stars, I would. I’ll update when it gets here.

Bad service ? the lady took a long time to prepare the order ? she shouted at