Sugar'd Spoon Bakery - Collinsville

For the first time today. I've seen some BS negative reviews that only made me check this place. I was very happy. Great tasting treats, absolutely huge cookies and the sweetest, most pleasant lady of all time. I will return!

Your baker's case is full of beautiful treats! I couldn't resist getting a cake pop when I picked up my custom decorated cakes and sugar cookies. The lemon cake was slightly flavored, moist, fresh, and the butter cream frosting was good! The design was perfect and exactly what I wanted for my brothers' birthday. The sugar cookies for my nephew graduating hair school are enchanting. The cakes, cheesecakes and all delicious treats look fantastic. Can't wait to try more items.

Very disappointed by the service. I had the worst experience with a business. They're awful in communication and it's not worth the effort. Let me save you the trouble and find another bakery.

The Sugar’d Spoon does not even deserve one star. However, I have to rate it before a review can be made.I am extremely shocked that this so called “business” is still open. What seemed like an easy order/transaction turned into the biggest nightmare. The owner of this business was unprofessional, unreliable, and unwilling to accommodate. Her communication skills and her ability to follow through are STRONGLY lacking. All together I wasted weeks trying to make it work with her because I was excited to use this bakery. However, she is not enthusiast and welcoming and it appeared as though she didnt want my business.I dont usually leave reviews but the experience was a very stressful waste of time. I felt I had to share this review to try and save others from the EXTREME HASSLE of dealing with this place and the employees.BEWARE and STAY FAR FAR AWAY

Birthday Cake disaster X 2!I was celebrating my birthday on two different occasions with two different groups of people over the weekend. My friend ordered a lemon cake almost 3 weeks prior to her party and was told it would be ready to pick up at 1pm. She called a couple weeks before just to confirm her order. When she arrived at the bakery, she was rudely told that it wasn't ready because she wasn't supposed to pick it up until 3pm. She explained that she lived several miles away and asked if she could wait. She did and they decorated the cake, charged her $43 and sent it out the door. The first picture is what the cake looked like when she got home. She said she drove extremely careful the whole way home.My sister ordered a lemon cake with specific instructions as to what she wanted it to look like. She was told she could pick it up at 3pm. The cake was paid for by credit card over the phone. She called before 3 to let them know that our mom would be picking up the cake. She was told my Linzey that the cake had already been picked up and that the person had gotten there too early so she had to hurry and get it ready. My sister, knowing nothing about my friend or her cake, couldn't figure out what in the world had happened. We finally put 2 and 2 together and figured out that Linzey had given my friend the cake my sister had ordered. I called to explain what had happened and Linzey was very short and rude with me and said that she had not taken two orders for lemon cakes for that day. She told me that my sister had been the only one to order a cake. She refused to admit that she had messed up and somehow either lost my friend's order or just didn't get it done. Finally, she agreed to make another cake for my sister. My mom went to pick it up and when she got home it looked even worse than the cake my friend had picked up 2nd picture.I'm not sure what happened here, but they collected cash from my friend for the cake my sister had ordered even though they had already charged the credit card for that cake. So, they collected twice for the same cake. They did eventually agree to refund the credit card, but the cash was not refunded and no apology was given at all. They acted like we were the ones in the wrong when my sister and my friend don't even know each other yet my sister's cake was given to my friend. There were lies told to try to make it look like it wasn't their fault. How could it not be?The 3rd picture was the cake my sister ordered and my friend's was supposed to be square.So both of the parties I attended had wrecked cakes from the same bakery! What a coincidence!