Taco Bell - Cullman

Appears like other taco bells I've been to. However skimps on certain ingredients and doesn't melt their cheese well enough in some items like the Cheese Quesadillas or put enough avocado ranch in their 3 cheese melt.

They completely messed up our order when we went through the drive through. We had a mobile order. We called them and informed them and they were supposed to correct it. We went back the next day and had receipt and everything but the manager didn’t write our name down so they did not correct it. Spent $30-$40 on food for it to be messed up.

Someone in my party has a dairy allergy, and we stopped by here while on the road. We ordered crunch wrap supremes with no cheese or sour cream and they were both made with sour cream. When we called to ask for a refund, they said they had two similar orders come in at the same time so they must have gotten them mixed up. So if you’re doing any kind of substitutions, you might want to look for other taco bells.

Me and my husband called last night to a manager who was at the time very understanding that our order had been wrong and told us she would write our names down and we didn’t need a receipt , we go back up there the next morning all of a sudden our names aren’t written down and we need a receipt I understand that but we didn’t keep it because we were told we didn’t need it ? So now we have ended up with bad service , management not knowing what there supposed to do , plus our order wasn’t redone or money wasn’t even given back lol

I drive and extra ten minutes out if my way to come to this store because this one always exceeds My expectations and tonight I was reminded again exactly why. I had an issue with my order and it ended up not even being their fault it fell back on door dash. But their willingness to fix my issue and the professionalism of their staff and management was as good as it gets. I will continue to drive out of my way to visit this store. They knocked it out if the park tonight!Thank you! I appreciate the level of awesome you guys provide!