Pilot Travel Center - Drums

Amazing people working behind the counter. They handled a racist man who was screaming at them really well. Will stop here again with my husband in our semi next time we get the chance. They also have tacos across the street that taste AMAZING!!!

This place is just nasty. We've been here twice and both times the toilets in the men's room are packed to the rim clogged and the women's half are clogged and the others have such hot water in them you can't use them for fear of the bacteria it'sgrowing. We will never go back.

Guy at counter was very nice but it's 4am and he's the only employee working, couldn't get a shower because no one to clean them, 3 fuel lanes shut down as well. Pass by this dump next time I'm through here ..

The intentions are good but this location seemed short-staffed so the parking lot is packed, you may wait a while for fuel, who knows how long for a shower, the lemonade in Subway tastes like water, the ice tea taste on the Pilot is watered down and theday I came in the pizza place was out of dough! Perhaps I stop in again and it?s everything I imagined it to be!

Besides the fact we were thankful we were in a bobtail and could back up in the space, if you park in the reserve which we were told by pilot customer service on the phone to make before 8am every day) your chances of getting tagged by those going tothe fuel isle is extremely high. There is no room for trucks to maneuver and understandably drivers are losing their minds bythe time they do reach the island because of the long lines. The place is very tiny and quite run down. I was told by staff theyare planning on more parking and reworking the reserve. BUT! We did TRY to take a shower #1) but after getting everythingready the water was still too hot to touch!! No matter what we did or direction the control was on it was extremely hot!! Thewhole room looked like a sauna, thick steam and all. We waited for it to cool off and it never would. Basically did what wecould wetting down towels and bathing, but impossible to shower. The towels are really bad here even for a truck stop. Two starsbecause the staff were nice overall.