Kansas Spur Steak Ranch - Durban

Kansas Spur has the most succulent mouthwatering grills I've ever had (and I've had a lot lot). The presentation had my sister whip up her phone as soon as the food came . The ambiance is serene chillled for such a big buzzy mall. Gee walked me through the registration of the App with great knowledge, humour flair so delightful. And thank you to Warren for following up telephonically on my prior comments, explaining to me the procedure of the store making a customer feel valued. It was so worth traveling past the 2 other branches . Thank you, I'll certainly be back soon.

One of my favourite Spurs at my favourite mall. Always love the food and service. This paying by the counter is my only issue though.

Service was absolutely perfect, but food was not edible. Chips tasted like fish, and eggs were so oily that they were sliding all over the plate. The waitresses listened to our complaints and were adamant about making sure it didn't happen again. Service: Dine in

Slow and unfriendly staff. It was just all out terrible service.. We didn't even end up getting food just Mac and cheese for our son. Meal type: Other Price per person: R 50–100 Food: 3 Service: 1 Atmosphere: 2

So everyone knows spur! I know it's a steak ranch, but they need to start catering to those who don't eat beef or pork, especially when it comes to their breakfast. I asked for no bacon and ended up getting bacon, just a lack of attention to customers and their order. I also got the barbecue chicken breasts, which were barbecued to death, absolutely tough and dry. It also tasted like it had been basted with gas fumes and was not pleasant. You guys need to seriously step up your game. So, I've been back to the restaurant to see if they were able to redeem themselves after speaking to the manager. I must say the customer service and attention to detail have improved. I hope they are able to maintain standards now! Kid-friendliness: They have a nice kids play area and what I like about the playroom is that they put arm bands with the parents telephone number as well as a tag to their clothes so they can't leave the restaurant. If they do leave with the tag on which can only be removed at the pay area, it sets off an alarm.