Eleven - Eilean Siar

Not all that exciting. They charge a levy after 7pm for carvery dinner which brought it up to £26 for two courses which was ironic as we were the only people in on a weekend night! The dishes were okay, very Sunday dinner, and the meat was fine but unexceptional. Dessert was better although a larger serving would have been nice. Nearly £7 for a cider was expensive I felt as we were £100 between 3 of us with just three drinks. Wouldn’t recommend or rave about it.

Was severely disappointed by the lack of snacks displayed at the entrance. Was accosted by a young man with a swooping hairstyle and a lack of manners and good breeding. Will be coming back next fall for more interesting adventures but with a less positive attitude next time around. :

While staying at the hotel I opted for the carvery option in the restaurant. Beef with Yorkshire Pudding, gravy, carrots and potatoes. The beef was a bit over, and the rest was OK.

Had a very disappointing experience tonight when phoning to make a takeaway order. The manager answered the phone and I thought great! Ordering with allergies usually goes pretty well when speaking to managers, not this time. When enquiring about if a dish had any dairy I was offered a gluten free alternative, an entirely different allergen, without checking if the gluten free option contained dairy. When I reminded him that it was dairy I was enquiring about and asked if he could maybe check the ingredients so I could be sure he laughed and I was told mockingly “oh well I’ll ask but I don’t know if I’ll get an answer”. I decided then it was not a safe option for me to order any food from here when this is the attitude towards allergies and abandoned the order. Staff (manager no less! displaying little to no knowledge about allergies, guessing what dishes contain and then making customers feel like a nuisance for enquiring what they can safely have is very disappointing to see. Allergies can be life threatening and this kind of attitude is simply not good enough.

Had a really nice lunch today with my daughter and granddaughter , tried lots of different dishes, all were so good, nice friendly staff. Looking forward to next visit