Blacks Burgers - Epsom and Ewell

I arrived at 12.15pm and was meeting three friends for lunch, I was told that they were not open for a few minutes and I said thats fine I will wait for my friends and asked if I could use the toilet. I was told by a female staff member that there is a public toilet up the road ???. I said four of us are having lunch in a few minutes but she insisted I could not use their toilet. So our group went to a different place for lunch. Will never go back to this place.

We went on a Tuesday evening at about 6pm for our daughters birthday, family of four. We live locally and have used, and always enjoyed, Blacks and their burgers have been exceptional and never had cause to complain. They have recently had a refit, and it feels like it's removed all the atmosphere from the restaurant I can't put my finger on it, but something was missing. The staff barely spoke to us, he gave the menus but no explanation as to what to do, not a real problem, as we've been before but a simple bit of conversation wouldn't have hurt. Once our food was delivered, he never came and said is everything OK, when he cleared the dishes there was no was that OK, do you rant a dessert. Just nothing. Once again there are no non alcoholic beers on the app, so you spend ages loading your order on to the app and then have to go up to the till and order the drinks anyway... The temperature is the restaurant was close to freezing, to the point where it was uncomfortably cold. Both my kids wanted to keep their coats on, which doesn't make for a relaxed meal. Food was OK. Burgers were good, but not as amazing as they have been in the post, the beef was a bit tough in places, chips a bit cold and onion rings straight out of the freezer! And nothing was particularly warm, not cold but could have been alot warmer.. When it's over £150 for mains, puddings and drinks you just expect a bit more but today we got a lot less.. Very disappointing and doubt we will return now. There are better places in Epsom to eat nowadays...

Grandson chose this restaurant for his birthday meal. Arrived approx 7.15ish. Ordered food, still waiting an hour and a half later for food to arrive. All the managers from Wetherspoons Epsom came in well after us and were served before us. Probably a step up in food for them!! When we complained we were told our order had not gone through to the kitchen which was all of 3 feet away!!!!. Absolutely a dreadful experience. So bad they refunded our money. Not a place to visit if you want a nice evening out.

We have used blacks before for dinning and delivery . We used the Uber eats app and was told a delivery time . This changed 5 times while we was waiting for our food to be delivered. The app also told use the delivery driver was there to collect our food. 45 mins later he was still there?!?!? We also paid for priority but our food turned up stoned cold. Our kids burgers was so over cooked that they had turned crispy and inedible . We complained online but didn’t even get a answer . Thanks for a £60 well spent

Perfect place for a pre cinema meal the burgers were delicious we tried both chicken and beef burgers also plenty of fries and slaw staff very friendly and helpful explaining how to order the blacks way !