Starbucks - Erewash

The staff at this Starbucks are unfriendly and have a bad attitude. The quality of the coffee has been declining every time I visit. We used to visit this location regularly on weekends and the staff were very friendly. However, with the new staff, they cannot handle any criticism. My husband even had a confrontation with a staff member after requesting toast with his drink. The staff member's attitude was terrible as she angrily stormed off and made a scene. Today, my latte was terrible and tasted like hot milk. After spending a lot of money at this Starbucks over the years, I am now done with it. Not a pleasant experience.

I really hate to leave poor reviews for places but there was no pumpkin spice or salted maple so I tried to adjust my order accordingly and they also didn’t have any soya milk! It’s just not really acceptable, fair enough things run out but 3 things is just too many in my opinion. I was ordering for someone who wasn’t there so it made it really awkward and uncomfortable. It was meant to be a nice little treat on the way home and I left feeling stressed out. Next time I won’t bother I have plenty of soya milk at home!

Visited here today Thursday 6th May 2021. Ordered coffees and a toasted fruit loaf with butter and jam. I stood and got my drinks, the lady who was behind me collected her drinks and hot food. I got the girls attention who served me and asked if she had put my item in the grill to be told yes then she went down the counter and put it in. She then handed it to me without a sorry or comment. Such a liar and bad customer service

Covid19 precautions in place but by early-afternoon they had run out of certain items for their popular drinks which was a pity.

Went into Starbucks on my work break and my colleague mentioned it’s my birthday tomorrow in a conversation and the lovely woman working, (didn’t manage to catch her name)gave me a drink on her! Really brightened my day and just wanted to say thank you. They really do go above and beyond at this Starbucks and are always so lovely! The drink was also so good really enjoyed it