Jack's - Fultondale

Don’t go here! I just went through the drive through and everyone acted like they were mad I was there! Major bad attitude.

Poor, awful, nasty, rude customer service! The staff ALWAYS acts as of they don 't want to be there and are always rude. Just plain, flat out nasty attitudes. This morning, the lady, whom was the manger, greeted me with card only .... I said goodmorning that 's fine and processed with my order. A bowl of grits and a grilled chicken filet. She hesitates and come back to the speaker and say we don 't have grilled chicken. I said you all are out of grilled chicken?? Her response was its breakfast we ONLY serve grill chicken for lunch. I said is this something new. I was ignored. I said since when ma 'am? I 've been here several morning and order this exact same meal. Here, and several other locations. I have receipts! She then tells me I 've never gotten grilled chicken and turned the speaker off. I sat there for about 2 mins before her coming back on the speaker. I asked was it a matter of them just not wanting to? She sends the person on the grill out to force me off the speaker before they called the police. Keep in mind Noone is behind me and im looking for an answer. When a car pulls behind me I pull to the window. Again,no manager, she sends some little boy over with an attitude worse than hers. I ask for the number to corporate, he asks her and she says Google it! I laugh, pull forward and tried to get pictures because he kept slamming the window in my face. Worse interaction ever at a fast food restaurant! I went to the highway 79 location got my meal with no problem at all! I called the corporate hotline still waiting on a call back. Will definitely provide an update because this location is awful.The team is only good as management and the management was awful, rude, and nasty. They should not be the face of a family owned business.

Can't really rate the food, because I bought it for my son, the service I received from the cashier was good. The only issue was that there were 2 young men in the back talking and cracking jokes with each other, I do it when I'm at work, but I asked them not be so loud because there were some elderly people in the dining room and they probably didn't want to hear the language they were using.

No honey mustard, no lemonade, no sweet tea. Asked for ketchup, got home, no ketchup in bag. Staff seem to not care at all. No customer service.

I did have a problem getting all my order at the same time, but they were able to correct it. Thank you! ?I give them credit for that because, they looked short staffed.