Pacific Grille - Guasti

Firstable it is under contraction whole ways not finished, whole ways to hot, outside in the parking lot dirty a lot of trash, bin full so trash was all over. I will never stay there again. Wifi was too hard to get it.

What a handy place for attending an event at the convention center free parking, great block pricing and decent internet. But the mold on the bathroom ceiling (2nd floor), the lack of an operable AC/heating unit, poorly stocked on towels (had to go get them) were unacceptable. It was fairly quiet. The night manager had quite a difficult time dividing our bill in 1/2.

This hotel started off as 2 stars but went down to -2 by the end of our 5 night stay. Reasons for the low rating are one room on our floor had a police meth lab crime sticker a door, pillows were 1/2 sized, towels were thin and warm, whole in bedding, throwup like substance in corner of door frame in hallway, upholstery in lobby was dirty, overpriced food, hair from other guests left in shower, no free coffee in lobby, was left with no towels in room one night, it just needs a good cleaning in the exterior.

What a disappointment. Poor communications, poor organization, marginal vendors, Ontario Gateway Hotel is a dump with poor service, meth lab in the room across from us....one big yuck and wont be back

My room never got cooler than 76. I was told to open the window and there was nothing else they could do but charge me full price for the room. Overall, the room and facilities were just old and in need of repair. Even the little things like shampoo and lotion were just watery versions of what a good hotel would offer. The personnel was pleasant and efficient, yet was unable to help everyone waiting in line and answering the phones at the same time. I very very much regret staying there.