Panera Bread - Hoover

I ate at panera bread tonight. the brokkoli and cheese soup was the best I ever had! the customer service was amazing! they were polite, attentive to my needs, took the time to answer all my questions, and also checked on me to make sure my experience was pleasant. If I were a food criticism, I would give them a a. I am definitiw back. vegetarian options: many options

Didn't deliver whole order the rest of it was half wrong. We spend so much money at Panera Bread. But today, $85 down the drain and I will not be able to eat.

Love the chipotle chicken avocado melt and the soups

Against my gut feeling from my last unsatisfied experience, I wanted to order a breakfast sandwich to pickup on my way to work.I first tried to use the app which I could not get to work. I called the store to put in a to go order and after being on hold for several minutes I was disconnected. I called again and was put on hold, but I could hear the employees in the background saying, I think it 's the same lady who just called. I held for 6 minutes and 24 seconds then was disconnected...hung up on me. I went into the store and ordered a bagel w/cream cheese and asked to speak with the manager. There was at the most eight people in the store. While I waited I looked around and saw one employee walking around with a headset playing on his phone doing nothing. He did come over and asked if I needed some help. I said, yes, I want to see the manager. After a minute or so the manager came out and asked what was going on and I explained to him what happened with phone situation and that I was in hurry which is why I was trying to order breakfast for pickup. He tried to tell me how short staffed and busy they were. I said and I quote, yes yall look real busy . He just looked at me and said have a good day. This is so disappointing.This was b/w 9:15-9:30am on 9/16/22

I haven't been to a Panera Bread in a long time. Not used to how they handle things anymore. Asked the customer service rep how to maneuver through and she was very nice and non condescending. I am older and things are a little challenging for me to understand. I enjoyed the food and the free birthday pastry.