Chipotle Mexican Grill - Jacksonville

No smiles, no napkins, no service. Only one other person in line but still managed a long wait. Generally a bad customer service experience. Unfriendly staff and a disgusting store. Bathrooms were covered in urine and look like they have not been cleaned in weeks. Door covered in fingerprints. no napkins! grime underneath the soda fountain. Burrito toppings were all separated and on one side of the burrito (meat and rice on one end and all pico on the other. I've not been to Chipotle in a while and will like to not come back for a while.

This has got to be the dirtiest and nastiest Chipotle I?ve ever been too. There was food piled up on the counter tops, and of course they slid our bowls right through the mess. Then when I looked behind the counter, they were handling food without gloves. The woman preparing our food cleaned off the counter top with her hands and then proceeded to touch our food. My girlfriend who suffers from allergies chose not to even eat her food. DO NOT visit this location. The San Jose location used to be the best in Jax, but it too now is going south fast. What is wrong with Jacksonville Chipotle?!?!

Ordered chicken quesadilla which had great flavor. But how is a condiment considered a side nowadays? I had to order salsa as a side. What happened to the free chips you used to get? I won't be back

Ordered online food was ready. I dont understand why bowls are never the same. Its hit and miss. Literally a bowl full of rice, barely any steak and really wasn't flavorful. Too many options to deal with this.When you prepare a meal do it like it's yours. Not to hard to ask. Barely any lettuce, was there a shortage. Disappointed.This is the lettuce I got

Horrible manager, I asked for the address because my son was driving to meet me at the restaurant, with her nasty attitude she said google it. I cancelled my order. I will go to a better place with better customer service. Her name of the call manager Jada. Sad to be treated disrespectful by a teenager. I will never coming back and I will be reporting this to corporate.