Dunkin' - Jacksonville

Eating was in order, the normal dunkin donut expectation, but the customer service. always an attitude and idek when there is bad management or bad work ethics from the team.

Amazing service!! I moved here July 1st and went into this location. From that day on everyone remembers me and what I order!! I will continue to be a faithful customer as long as I live here!!!

Nice staff, long wait times, no waffle cones, very little variety in items. Did not purchase anything.

Don't go here! Horrible service. I have had their delicious avocado toast plenty of times. But at this location they try to cheat you and then lie to your face about it.When I got my toast I could still see the bread through the avocado spread. So I went to ask them to redo the toast properly. However they had the odacity to tell me that this was the usual amount of spread. Then they continued to argue refused to redo the toast and then make me purchase an additional spread which I was supposed to put on the cold toast myself now. But when I got the additional spread it was obvious that they did not put one of those on the toast and when confronted with it they still kept lieing. So I tried to speak to a manager. At which point they spoke for the manager telling me the manager will not give me a refund. And the manager will say the same things they are. I spend one hour! For something that should have been a 5 minute task. Tops! So long story short they didn't refund and I asked when the manager will be in the next time. And I am going to pay that manager a visit. That is the worst customer service dunkin has ever provided. Arguing lieing keeping me for an hour!! HORRIBLE!!I have attached 2 pictures that show the extra spread container and the toast. I scraped the spread together so anyone can see that they only put a fraction on it.

Customer service at 4419 Southside Blvd Dunkin’ is really good. Crystal and everyone that works there is very friendly and easy to talk to. If there is a situation they will correct it right away! Very pleased with their service!