Wendy's - Jacksonville

Half the menu wasn?t there (no big beef, etc). Half the drinks weren?t there. We try to make it easy and order the little nonsense that was there (chicken sandwich) and asked for honey mustard and barbecue sauce for the fries and clearly that wasasking for too much. The line is a mile long and the lobby is closed so guess what? You can?t ask them to correct the mistake.Are you kidding me? Just close if it?s too much to get something simple right. I am hoping they just made so much money todaythey ran out of everything (good excuse to me that?s money) otherwise there?s no excuse for having nothing and forgetting to putsauces in the bag. With a limited menu you?re literally making the same mess all night.

This Wendy's is so broke and has been for a long time. No pride in the product going out to the customers and a always out of part of what you want to order. I'm sharing a pic of a beef pattie from one of ore burgers. It's burnt and was crisper than thebacon.

I ordered Asiago Ranch chicken meal with no bacon through the drive thru. I got my sandwich drench and soggy with ranch and no Asiago cheese and fries were cold and stale! I had no choice but to return to work because I do not have time to return item.Disgusting!!! I paid more for this. I rarely go to Wendy?s to eat and I?m reminded why I stopped going.

If I can give zero stars I would. Was in the drive thru for almost one hour. Mobile order placed in advance. Cold food surprise surprise. Workers do not care that people behind us left or if you wait (six cars total left unfortunately weplaced our order in advance or else we would have done the same). Don't go to this Wendy's if you plan on going through thedrive thru. Make sure the restaurant is open and pray to God the people there know basic customer service and to efficientlyprovide hot, fresh, fast food.

It was an interesting trip. I think the guy taking the order was new so I had to repeat the order alot and it was pretty simple. They made the food quick and correct and it was hot and fresh. The reason I give 4 stars instead of 5 is because they were outof small cups so they said they had to charge me for medium. I thought if your out of cups then you should automatically give methe next size up not charge me more.