Arby's - Jefferson City

They were the worst arbys I've ever had. it was dirty and the cash register was rude and not helpful. there were no sauces in the soße pump, no ketchup and half of their soda fountain was empty. my sandwich couldn't have looked worse if they had it with a truck. I really like arbys, but that needs a lobottomy. food: 2/5

While I understand both sides of the counter, no one was rude during my visit except the employees. the cashier has not greeted any customer, thank each customer and was just unpleasant. they had actually visited my youngest one, but there were several occasions they had not. I will not return to this place, just because of the rudeness of the staff.

Very rude and incompetent workers this evening.Ordered 2 classics 1 double combo small with sprite curly fry3 sliders beef with a small crinkle cut fry and a small chocolate shake.Received 2 classic 1 double combo with no drink3 sliders no fryWent in for crinkle fry was called out that i Ordered no such thing ,was shoved a fry and due walked away. And no receipt..Horrible customer service experience...!!!!!

Store #8344 has not rebounded well after the reopening of it’s dine-in service. There is some kind of disconnect between the walk-in customers and the beleaguered staff. Serving dine-in customers may be more than the staff is equipped to handle.It is not unusual to be left hanging out at the order counter while staff is busily filling drive-in orders and Door Dash orders and unable to give a quick “ Welcome to Arby’s “ greeting to those who plan to dine-in. Why? Why would you not let customers know the wait will be worth it?The grim atmosphere is not pleasant. No smiles, no friendliness. I have been met with the “ just doing my job “ attitude for the last time at this Arby’s. I am sorry if the company cannot get people who want to work there , or probably anywhere else either. Too many workers haven’t been properly trained and given a chance to learn the job before they have to take on a full load. Not fair. Some have no previous experience interacting courteously with strangers and they are not equipped to deal with frustrations . If criticized they are hotly reactionary, instantly.Arby’s has a great selection of food on it’s menu, good prices, pleasant dining room, with food made ready in a very timely manner. We love Arby’s.Stop offering the senior discount if only the shift manager can process it. The shift manager is trying to keep many balls in the air and cannot just drop some of them to come to the cash register repeatedly. The manager has enough stress already.

Eat was good, but this is the third time this year we were there and they always forget something from our order.