The Grind Coffee - Juneau

If the staff could learn the difference between a basic Chai and a dirty chai that would be great as once again I am experiencing health issues from consuming coffee I DID NOT ASK FOR. this place is lucky it hasn't killed someone.

I have been going to all of the Grind locations for quite sometime. Not sure what has happened, but recently the service just outright sucks. The attitude, attention to detail, and the professional appearance of the baristas is awful. I wanted to reach out to the owner directly, but the brunette at Jessine (which looked like she had not washed her hair in two weeks), refused to give me the owner 's contact information. This would have saved a bad review. I don 't want to talk to the manager; I wanted to speak with the owner. The owner deserves to know how the employees working are running the business into the ground. I would want to know. I do not want to see bellies hanging into my coffee drink. I do not want to have to ask to use the discount punch card--you should ask me, if its not implied that YES, I WANT TO USE THE FREE DRINKS THAT I HAVE EARNED BY PURCHASING MANY. I don 't want to have to repeat three times that I want whipped cream on my drink because you 're too busy playing on your phone to listen to my order to begin with. Two locations in two days. All different girls, all really horrible experiences. I will never be back, and I plan to share my experience with everyone that will listen. The employee let me know that she is not allowed to give out the owner 's contact information as she tells me how busy she is (I am the only car in line at 5:20AM) while she sloppily drinks her 32 ounce spritzer and plays on her phone all while looking like she woke up 2 minutes ago with her messy hair and outfit. Avoid this place, all locations. The Jessine location used to run with just one person in the AM and she was a badass, could do it all. Two baristas and they can 't even get an order right, take appropriate payment, or show up to work looking somewhat professional.

I'm not one for their coffee but I occasionally stop by for a lotus or a spritzer. I received my receipt later in the day after 4 hours and noticed the tip had been adjusted. My $1.75 tip became $3.75, I called and the person working said they couldn't find a receipt with my total. So, instead of paying $6.50 for my coffee I paid $8.50. The person on the phone also didn't offer any consolation. Very disappointed with this business.

I'm not one for their coffee but I occasionally stop by for a lotus or a spritzer. I received my receipt later in the day after 4 hours and noticed the tip had been adjusted. My $1.75 tip became $3.75, I called and the person working said they couldn't find a receipt with my total. So, instead of paying $6.50 for my coffee I paid $8.50. The person on the phone also didn't offer any consolation. Very disappointed with this business.

No idea what the coffee is like, but excellent smoothies!