Wendy's - Kannapolis

The young African American dame with dreads/ braid was very rude. waits on the laufwerk thru loudspeaker for 10 min and no worker spoke or greeted me. So I went to the first window. I told her I just picked up an online order (be ready 15 minutes ago), then she tells me that I have to go all the way back to the drive thru just to talk to her smh. that didn't make any sense. when she only had to hand over my order. line had secured 5 extra cars now, so I just went. every time I come to this Wendy’s, it’s always a problem with her and the older Caucasian.Dex 26th 2022, 8pm.

No traditional experience for sure! I went into the window that was paid for my eating. it took about 5 minutes. my food was cold! I went in to make my food again. I went to the toilet room to give time. someone just stopped smoking. the ashes was still in the wash basin lol. I spoke to the manager and she said, just let her be honest. there are...editing: eating made the 2nd time was decent.

I went through the drive thru late at night ordered a spicy nugget meal. they accused me twice for this meal. I do not live near, so I had to make a trip to drive back to this place to get a refund. the manager was told to the thema three different paintings of three different people. she didn't seem to understand what the problem was. she offered me another order instead of my refund. then I was told that the gm had to come to process my refund, but he wouldn't be back to the night. the fact that they would not give me a refund when their own hired man told them that she doubled me was ridiculous! Thank you I live nowhere near this situation. I will never return. Oh yes, I even left my number so that the gm could contact me, that was three weeks ago, still no call.

This place should be shut down! they will literally come with a stranger to not work. the owners never have to check their restaurant. I have no idea how they are still open. they will say they are out of what they want, their card machine is down (the majority ppl no longer wear cash,) they are in the middle of a shift change, it will take 25-30mins until they can order (what they have just said to me. I advise them to go anywhere else outside this place. get this HANDSH slot!

I had multiple coupons I wanted to use. I knew I probably wouldn't be able to use them all in one transaction, but it never hurts to ask. I couldn't get half way through my question without being interrupted with an abrasive NO! When she said my total I tried explaining I only wanted the sandwiches and not the combo, to which I was interrupted AGAIN saying my total would be adjusted at the window. I went back around and went inside to use my other two coupons and the cashier was inattentive with her arms over the computer and only separated two fingers to take my money when she called out my total (both times) times...whuch to me us just as rude. HIGHLY disappointed in this location and don't see myself going back! The only person I had a positive experience with was the girl that handed me my food at the window. She didn't have much to say but did tell me to have a nice day and had an apologetic/embarrassed look on her face.