Stooley's Cafe - Kingston

Stooley 's Cafe has been a longtime favorite restaurant of mine, but my most recent experience there will be my last. I often go for their 9.99$ meal combo, a great selection that combines students ' demands for cheap meal options with the restaurant 's strengths of making delicious burgers and fries. This bargain helped establish Stooley 's brand as a budget-friendly restaurant for students, as it created a strong positive perception of the company and its products in customer’s minds (What is Branding? . In a cut-throat service industry, this offering made the competition irrelevant by creating an uncontested market space, as nobody offered the value of the 9.99$.To my dismay, they increased the price of the offering and reduced the portion size. By changing the 9.99$, they demonstrated an inability to identify that their offering was very suitable for their target market of students, and generated a massive risk for their business by damaging their brand (What is market research? .Furthermore, my dining experience was far from the expected smooth process. The meal wasn 't significant, enjoyable, or convenient, creating no differentiation between eating at Stooleys versus anywhere else. My waiter was neglectful and rude, and the poor service stood out in spoiling the dinner, as the best user experiences are the ones that the user doesn 't even notice (A Great UX Inspires Brand Loyalty . When I informed the owner, he rejected my feedback and denied his own quality of service, the opposite approach that a business should be taking with regard to improving its offering. He omitted the importance of qualitative primary market research, which will hurt his understanding of customer needs, wants, and motivations as well as his insight into how to improve his service. (How do we do market research? .

This place is consistently unkept, the owners are rude, and the walls are sticky. Avoid this place if you want a decent meal, only thing keeping this dump in business is their $9.99 pint and burger deal. Their wing night has a ton of fine print when you get down to ordering, don't even bother.

Avoid this restaurant : nothing seemed to be prepared in house. From the taste and look of what we ordered on an evening at the end of August, everything incl. vegetarian and meat burgers, fries etc. was bought at a large grocery store frozen and in bulk (most probably at Costco) for a very low price, and fried in the restaurant .If you want this kind of meal, go to the local Costco to shop and fry all that at home. Don 't waste your money on this place, not worth it!

Been going here for 3 years, finally had to call it a quit due to the disrespect I received last time I was there. The owner is incompetent and will over charge you.Raj scammed my friend by charging her an $80 tab she didn’t order, and argued when we asked him about it.Gist: Food is bad, service is bad. Owners are extremely rude, especially Raj.Avoid this place at all costs and go to any of the other great food places there are in Kingston. Stooleys is a dump.

Great local spot, not pretentious. Really good service, and the food is good. Docking one-star for their wacky wifi system. Hope to visit again next time I am in Kingston.