Starbucks - Kitchener

The Iced coffee was not good. Lacked milk and I think I could have got it fixed but felt weird to ask twice.

I was at star bucks sports world kitchener drive through, at 4.45 pm today May 14) to order , no one came to assist me after a long wait , an Indian girl rudely told me I should learn to wait as they are busy . I replied I’m waiting for a long time , it’s unfair , then a guy suddenly took over her and took my order , once I was at the window to pick my food , the same Indian girl came and started yelling at me , and refused to give me my food and closed the window . I kept waiting , none of the staff opened the window , I drove off , i called for manager and they hung up my call , second time I called and the same girl picked the call and said there is no manager .

Tried my first Caramel Brulee Latte Smooth, with a hint of burnt caramel. Nice treat. The barista who made my drink was so incredibly accommodating... I was being fussy about how much sweetener I wanted in my drink. She remade it for me and made sure I was happy with her creation before I left the store. Amazing customer service!

Ignorant and very weird looking employees. At least two of them ?‍?I'm frightened to go back thereIs there any code or guidance how their employees present themselves?

Good Starbucks location, very central right behind a Costco. They do a big phone and drive through business so prepare for a wait and/ or book your drink order in advance.