Jersey Mike's Subs - Lady Lake

I have had my order messed up twice now, which is unbelievable. The two girls working there couldn't stop chatting, which probably explains the mistakes. I should have made my order while I was there, but I doubt it would have made a difference. Good luck to everyone else.

My husband likes to get subs from Jersey Mike's sometimes, but I personally do not enjoy this restaurant. I have never received good service here. They no longer offer the meatball subs, which was the only one I enjoyed. When I finally got the chance to place my order after waiting for 10 minutes, the clerk interrupted me multiple times to chat with other customers. Additionally, they made sandwiches for three people who arrived after me before starting on mine. Overall, the customer service was terrible.

You never know what you'll get, especially when you're not there to supervise. My #26 sandwich came without lettuce, bacon, or ranch dressing. I had to add oil and vinegar, some Italian seasoning, and a side of disappointment.

Let me start off with the fact that Jersey Mike's make the best sub on a normal day, our employees love them. When we have a busy day we order from Jersey's through door dash. Today was terrible service. We ordered 11 subs 10 of them to add pickles. Door dash delivered the bag of which was sealed with tape, got the bag into the office but only had 10 subs-called Jersey's spoke to a very nice lady of which she apologized but said she would get the 11th sub made and just to come up and pick it up. I was fine with that she stated they were busy and only had 3 employees show up for work. I am a business owner as well so I completely understand short staffed. I was not irritated at all. Entered the store -patiently waited as yes they were busy-employee at cash register looked at me and ask what I needed -I told her that I was there to pick up the 1 sub that we did not get on our order-immediately she became combative raising her voice stating that she made the subs and she knows for a fact that the bag had 11 subs not 10 in the bag- I stated to her no I am sorry but there were definitely only 10 subs as I have an employee sitting at our warehouse with no lunch. First off we are very busy as well why would I take the time to drive up there after I did a door dash order to lie to Jersey's about a missing lunch order on top of the fact that I informed her that there where no pickles on any of the subs at that point she became irate stating that she knows for a fact that they had pickles on them because she made them and she wrote pickles on the bags-I told her I know you wrote pickles on the bag but none of our sandwiches had pickles. They had not even made the sub yet after I had given them 30 minutes before I drove up there. The whole point of the story is that I have never been treated with such disrespect in a public restaurant as this store to just sit there and continue to argue with a customer, I really wish that I would have brought the whole order with me to show these people that yes you could have been wrong due to being so busy and it would have been no big deal, unfortunately when I got back to our warehouse the guys had already eaten or I would have brought everything back and asked for a refund. Needless to say I left without the 11th sub because at that point I did not trust her to make a sub without doing something discussing to it. Jersey's Mike's in Lady Lake will never get our business again and you better do something about that employee she has issues that go far beyond just being busy.

We walked in and they were training the workers. We didn't know they had not opened for actual customers. We were so hungry we offered to buy the samples. The Manager and workers quick gave us pre-made Subs. It was so kind we were on Vacation lost and hungry) we will never forget the kindness of strangers that night. We are now fans of Jersey Mike'sYou have no idea how out of sorts andl lost we were after a 20 hour drive to Florida. The Subs were excellent we had two meals. The Manager was so professional. Thanks for taking care of us. Wishing nothing but success. Great customer service. We will be back as paying customers