Tcby - Lake Charles

I had my first cappuccino chiller today and it was delicious!

Good selection and service. always a great experience here.

I Absolutely LOVE this place and I don’t say that often,

I don't even know where to begin. As soon as I walked in, I noticed that the place was quite dirty. White chocolate has always been my favorite flavor, but unfortunately, it was out of stock. I politely asked if I could try another flavor since I had never tasted it before. I was informed that they don't allow samples because some customers take advantage and eat a lot of them without purchasing. I explained that I just wanted a small taste and that we were planning to buy something. Again, I was told that the manager doesn't permit it. Honestly, give me a break! I ended up going to Sweet Frog, which had 15 people inside. No one was in this place, and I can definitely see why...

I found a large roach in my ice cream, and not just a regular one. This roach was hairy, and I took a bite without realizing it, only to discover it tasted like cheese. I’m completely appalled, and I feel a lawsuit may be in order. It's truly unfortunate.