Papa John's Pizza West Norwood

The customer service at this restaurant is absolutely terrible. Our pizza took over an hour to arrive, and part of our order was missing. It took an additional hour for the missing items to be delivered, making it a total of 2 hours. This was for a 30th birthday celebration, and everyone was extremely disappointed. The pizza was very greasy and appeared to be made without much care. I called multiple times for updates, but once they realized my number, they stopped responding. However, they did answer when I called from a different number. I will never order from Penge Papa John's again. The pizzas are expensive, low quality, and the customer service is horrible. You're better off just getting a few frozen pizzas from the supermarket.

I usually live a Papa John's but this was awful Plastic cheese and hardly and toppings. Service was pretty rude without a single smile or update as I waited in shop for twenty mins at LT fir our two pizzas

Ordered by a missclick from this place cancel and call the restaurant with in a minute. From them there was no problem, the food was not prepared, but as soon as we check with uber eat, charged been done and the restaurant told them a complete different version. Stingey management, no care for customers, purely running after the money. IF YOU WANT TO LOSE YOUR MONEY GO SEE THEM ..

The manager has very poor communication skills, shakes his head dismissively and doesn't even maintain eye contact with his customers. Zero star restaurant. 1 is too good for these guys.

Me and my friend ordered a pizza for it not to even start to be made until 8 minutes later. Once it started to be made none of the staff were wearing gloves and no one sanitised their hands after handling all the receipts in the till. Very shock that this is how a business is run especial in these times