The Springs - London

I apologize for not remembering our server's name (I think it was Matty), but he was excellent - personable and attentive. The penne I had was the best I have ever eaten. Thank you for a fantastic meal.

The food and wine pairings at this restaurant were excellent, however they were not matched according to the selection of dishes. The overall experience was marred by the indifferent waiting staff, who seemed more concerned with finishing their shift than ensuring the diners had a pleasant experience. Although the food was good, the lack of appreciation for the customers by the staff was evident.

Later, when I ordered dessert, the waitress made a comment about me eating most of a complimentary dish, which I found ridiculous. Instead of taking responsibility, she tried to shift the blame onto me. When I asked to speak to a manager or superior, I was told that the waitress was in charge, leaving me with no further recourse. Despite the beautiful ambiance of the restaurant and the lack of complaints from my dinner companions, I was left disappointed with my experience. None of them had ordered the beef tenderloin, so they were not aware of the issues I faced.

We had a great dinner, food was perfect. It's a lively place and a waiter, but we don't mind. Steak and all apps were great.

Do you ever visit a restaurant and from the second you walk in you get a bad vibe? We should have turned around and left. Very unfortunate experience for lunch. I know this restaurant has been around for many years. There comes a point in...business where you have to make tough decisions. You either need to straighten your food quality, service and ambiance around or throw in the towel. Harsh review, yes. But if I’m spending $140 for lunch for 3 people , no alcohol, I feel I have the right to complain. Make an effort!!