Domino's Pizza - Lufkin

I call in a pizza at 7:15pm. It is 9:00pm on Oct.1st, 2022. I paid $24.64 for Medium pizza, 2-liter Dr. Pepper, they haven't brought my order out. I tried calling the store, no one answers the phone. This is very bad service. Iam total disappointed.

My mom ordered a pizza and received the incorrect order and didn’t realize it till she got home. She called back and mentioned she received the incorrect order. She was asked to return to get her original pizza and that she could keep her incorrect pizza also. However, when she got there the person at the counter kept asking her for her order information. She had used the app to order but didn’t know know how to get the order information again. She had given her name to them to have them locate it but they couldn’t find it at the time. My mom then left because she was frustrated and then she gets two or three calls after several hours around 10pm (after she went to bed) with the information that they found the order information. Way to serve the customer properly the first time and way to make it the better the second time when the customer came back because of your mistake.

They had me wait one hour for my pizza and in the end canceled my order. They all were ignoring us in the store and drive thru and had a bunch of pizzas just lying around. Very unorganized and unprofessional.

Every Domino needs an employee like Ralph. This man is always in the best mood and so happy to see you whether you supply or pick up. He's a rare find. Keep the good work Ralph.

Nice and clean area inside and out plenty of parking including a drive-thru the pizza taste delicious it did not take a real long time the staff here is friendly I would definitely recommend. The manager and assistant manager were great too.