Mcdonalds Restaurants - Mansfield

Came midweek lunchtime through the drive thru, there was no queue. Was asked to park in a bay because they needed a bit longer to “heat up my apple pie”...we waited OVER 5 minutes for them to heat up an apple pie ...and when a member of staff brought out our food all we got was a “Here you go.” No apology for our wait and not even a smile. I think you need to teach your staff about manners.

The food at this restaurant is delicious and satisfying for a quick meal. We tried the takeaway breakfast wraps with a Latte and really enjoyed it, especially considering the reasonable price. The restaurant also has ample parking available.

I had a terrible experience at the McDonald's on Nottingham Road in Mansfield today. I went with my 6-year-old daughter for a happy meal. After ordering and waiting for our meal to be served, I tried to find a place to sit. The restaurant was busy because of the school holidays, which I expected, but it was made worse by a large table full of face paints and modelling balloons. It seemed like they were meant to entertain the kids, but the people at the table were too busy on their phones to actually interact with the children. Just when I thought I had found a table available, a staff member told me I couldn't sit there because I hadn't been waiting long enough. She claimed there were people who had been waiting for hours, which seemed impossible since the restaurant wasn't crowded. I asked for my food to be packed up and asked to speak to the manager. Meanwhile, the family who had been saving the table sat down, even though they hadn't ordered or paid for their food yet. The manager told me they had only been waiting for 30 minutes, not hours like I was told. I was so upset by the lack of customer service and the unfair treatment. Other customers in the restaurant even offered me their tables as they left. I refused to sit down in a place where I was made to feel unwelcome. Absolutely appalling customer service!

Normally only way Mcdonalds on a long journey or quick need for food on the go. Yesterday the latter meant we called at Markham moor for food.

This is the best in the area. Always get good fresh tasting food. The staff are friendly and helpful. The tables and seat are always clean