Firehouse Subs - Marianna

I have been using the Firehouse Subs app on my phone for a while now. I can easily place an order on my phone and pick it up without any issues. My go-to sandwich is the hook and ladder. However, recently, the sandwich my friend brought home for me was not up to their usual standards. I called the restaurant and spoke with the manager on the weekend, who promised to make me another sandwich on my next visit. I have not returned to Firehouse Subs this week, but I am hopeful that when I do, they will honor their promise. The restaurant is very clean and the staff are friendly and polite. Service is for take-out and the meal type is dinner.

Great service. Sandwich was excellent. Friendly staff. Very clean restaurant. Many parking spaces.

We were overloaded. When I asked the woman who rang, she acted as if it weren't her problem. 3 people getting basic combos shouldn't be nearly $70. We only have sandwiches and drinks.

I simply ask for a ham and cheese sandwich and they literally add everything on it. In st. Augustine Fl, they don?t automatically put everything on if you just ask for ham and cheese. Other places I?ve been to just put it on without even asking ?everything on it or no??.

I placed an order through the app, and arrived 3 minutes before the designated time. I stood directly under the large orders to go sign, from where I could see that my order was ready. There were no fewer than 5 employees working, 3 of whom looked directly at me and proceeded to completely ignore me. There were 3 people in line to order, so I guess it was relatively busy, but I would have been more than happy with a be right with you . One employee actually looked at me 3 separate times, and still didn 't acknowledge me. I finally asked if I was standing in the right place for order pickup, and she handed me my (now cold) sibs. No sorry for the wait , no thank you , just went back to what she was doing. Aside from being cold, which I easily fixed once home, the food was delicious. Service absolutely abominable.