Ralph's Famous Italian Ices - Melville

Always have working soft mold machines. Good variety of tastes.

Always clean. Always have working soft mold machines.

Big ice not much more to say! Recommend strawberry margarita, mango, black raspberry, passion fruit and berries burst. The employees like to help, are patient and think me back for more with the family!

19/20 times they have ever made the best strawberry shake

I've never had a worst experience getting ice cream. I came in wanting one thing, a birthday cake doughnado. When I order, he informs me they are out of birthday cake cookie dough and that they only have chocolate chip. Totally fine. He fumbles through some papers, then tells me they also don't have birthday cake ice cream. I assure him it's okay, as a doughnado is made with soft serve anyways. He calls in a co worker (presumably his manager) to help him, and she starts scooping some vanilla ice cream. She then looks up and me and clarifies what I'm ordering, so I tell her. (A birthday cake doughnado with chocolate chip dough instead of bday cake). After a good 5 minutes of them discussing how they are going to make it, she comes over and has me pay. I pay, and I see her go back and begin making definitely not what I just paid for. I was practically given vanilla ice cream with chocolate chips on top. No sprinkles, no cookie dough in sight. Before I could say anything, she looks past me and starts talking to her friend who had come in to visit, acting as if I didn't even exist. $7.25 down the drain on a cup of soft serve with chocolate chips. I've been to the same Ralph's and had the same thing made, so this wasn't rocket science. They even had the poster with a picture of the actual product on display. Now that I'm writing this I know it's not the end of the world, but the fact that the presumed manager refused to acknowledge the fact that what she gave me was not what I ordered at all really irks me.