Pizza Hut - Merton

Food was cold and dry i had to microwave it and when I asked for a refund they offered me loyalty points stay away

TOTALLY DISMAL. I had a voucher for a free pizza. Ordered it online as per voucher instructions, it said it will be ready for collection in 20 minutes. On arrival i 'm told it 's not ready, and they no longer make them in advance, due to too many timewasters ', and i have to wait whilst they cook it! I present the voucher to the woman Ola , who dismisses it as out of date. I say it clearly isn 't, and point out the valid from and valid to dates and details on the voucher. She wouldn 't even look at the voucher and just belligerently refuses to accept it. I point out she is clearly in the wrong, it 's there in black and white, she shrugs. I ask to speak to the manager, she claims she is the manager and walks off...... Totally dismal and appalling service from Ola and the Morden Pizza Hut. Other reviews elsewhere suggest the Pizzas are just as bad as the service. AVOID.

I ordered a Spider-Man: Homecoming bundle worth £18.99 and felt totally satisfied with the amount of food that I received, the speed of its delivery and the fact that the food was hot when it arrived. The quality of a delivered pizza is slightly less than what I come to expect when I sit in and dine in their restaurants. I enjoy the latter experience far more. Feel like the above price was good value for the amount of food I ordered.

Ordered our first ever take away tonight and was disappointed as it was quite burnt. Crusts were very tough.

Ordered our first ever take away tonight and was disappointed as it was quite burnt. Crusts were very tough.