Bruster's Real Ice Cream - Monroe

Came here on Father's Day to try the ice cream since I was referred. Girl at the window was not knowledgeable about the types of toppings offered. The ice cream was ok nothing to rave about. Won't be returning.

We have enjoyed Bruster’s many times in the past but had not been there for the past 6 months or so. We went tonight and it was obvious they are under new management. My wife ordered a waffle cone with turtle and white turtle. She ended up with a scoop of chocolate and a scoop of vanilla. Definitely not turtle.I ordered butter pecan and chocolate. It was handed to me by the manager. I got halfway to my car and realized two thirds of the waffle cone down the side was missing. The only thing holding the ice cream in was the napkin the manager wrapped around the cone. I took it back and explained the problem. They handed me a new empty cone and expected me to somehow get the ice cream into the new cone. I asked them to fix it and they took it back and somehow dumped the contents of the first cone into the second.The scoops were so small that they didn’t even come close to the top of the cone.Needless to say we will not be back.

The best tasting ice cream in town! Love their variety of flavors! Fast friendly service! Great outdoor seating.

You can’t deny Brusters has amazing ice cream flavors. They’re pretty much unmatched, and places like this have so much potential in the community they’re in! But……teenage employees with zero work ethic, once again, are the reason why we won’t be back. We drove 30 minutes to this location following a family celebration and everyone chose Brusters because “it’s the best” even though we passed 4 other potential ice cream places on the way. When we got there, it was only us in line behind friends from church we bumped into. There were 7 of them so it to a while to get all their ice cream made (understandably)! There were 3 of us and we were definitely there (on a Friday mind you) on time, but just waited and talked to that family while they all got served. We went right up to the window to order and were told (through a smart allecky laugh and snicker) they were closed, and I proceeded to hear the other employees laugh in the background. I have twin teenage sons (who work in customer service somewhere else besides Brusters) and I am thankful to know without a doubt, this never would have happened with them. I realize “finding good people” is hard, but it’s possible, and for a place like Brusters, it’s critical that the “face” of this type of establishment cares about the work they do and the community they serve. There is so much competition surrounding this place, and I promise you regardless of the “best ice cream flavors in town” people want to pay for the whole experience, not just an epic ice cream scoop. Especially at $5-7 bucks a cone.

UPDATE: I moved Bruster’s monroe from 1 to 2 stars. Today we went back to complain and get our back. Guess who was there looking just as confused today as he did last night? You guessed it-Ronnie. He called his supervisor and informed us they couldn’t refund the but ended up making new items. At least that’s something. Here’s hoping Ronnie and his boss will start making orders according to the Bruster’s level of quality we all love and appreciate.Initial review:I love Bruster’s especially the one near my home in Monroe GA. Imagine my shock and amazement when tonight I ordered a waffle turtle sundae and a waffle banana split and they looked like this! There were so many missing parts it was ridiculous!! We’ve had these same items before and they were incredible. As soon as I drive thru and ordered I could tell something had drastically changed at the store since the last time I was there. At the window ronnie started describing to me what I ordered and didn’t get it right. I corrected him. He took my payment and still got it wrong. The banana split was missing the strawberries fudge and the cherry on top. I think they put something other than vanilla ice cream in my order. I’m extremely disappointed with Bruster’s Monroe. I understand they’re under new management. It shows.