Relais Montepepe Winery - MONTIGNOSO

Mixed and far from perfect. The hotel itself and grounds are exceptional. Rooms with sea view are definitely worth it as the views of area are truly beautiful. Breakfast service the staff serving it are top notch. And that 's where the nice things end. One thing no one mentions is the road. A very busy road, motorway alternative, that 's next to the proepry gate and maybe 200m from the hotel itself. This means that wherever you are trying to relax outside you hear cars. Breakfast on the terrace, sitting by the pool, having a coffee on the outside sofas think of all the idyllic pictures of the hotel and add a background noise of a car passing close every second. All. Day. Long. Beds very comfy, but building a king size bed from two singles is acceptable at a cheap airport hotel, not when you 're aspiring to a luxury offering. Also poliester bed sheets guarantee you 're going to drown in sweat the moment you turn the AC down. Again, not very luxurious. The worst bit, unfortunately is the service. The staff are polite and try to be helpful, but seem to get completely lost when there 's more than a handful of guests. We ordered 2 bottles of wine to have by the pool. We picked them and literally saw them with our own eyes. 20 minutes later we got a wine cooler and glasses, alas no wine just yet. Another 10mins and one bottle appears. Another 10 and we mount a search and rescue mission which after some serious confusion finds the missing bottle left forgotten in the kitchen... Over 40mins to get 2 bottles of wine is an achievement. To be fair, the forgotten one was free in the end, but not before being asked several times if we were sure it wasn 't delivered before... Finally, when a group of guests chain smoking cigarettes cigars covered the pool area Inna thick cloud of smoke we asked the staff if they could politely remind that group of the pool etiquette. In resposne we got asked jokingly if they could bring us an ashtray too. Not sure if the staff person was too afraid to speak to the other group, had a language problem, or simply didn 't care for our request. Truly puzzling. Truly sad that within the first few hours from arrival you promise yourself you 're going to spend the next day away from the hotel. Apparently there are very good reasons why this is only 3 stars. Beautiful place, but the noise and chaos make it entirely not worth the price being asked.

We had high expectations after reading all the reviews but the stay was full of disappointments. First of all it’s not a calm place where you can relax in the garden as busy street is basically just in front of the property. The worst thing was the staff, not giving us attention at all, forgetting what we’ve ordered, not knowledgeable about the wines they are selling and ignoring our requests to politely ask people at the pool to stop smoking which was very upsetting. Also the receptionists barely speak English and if they do they try to make rude ‘jokes’. The water in the pool was full of dead insects which was disgusting and nobody was cleaning it. The rooms are indeed specious and modern but 2 single beds joint together cannot make a comfy king size bed… Unacceptable at this price. Do not recommend.

Great place to buy local wine at a good price, staff speaks English

Very nice staff! Delicious breakfast and great wine. Enjoyed are stay and can't wait to come back...

Everything is better than expected! Great place for relaxation and lovely garden with wonderful breakfast! One of our favorite places that we make sure to visit once a year at least !