Pugs Homemade Italian - Morgantown

Food has really declined here. Spaghetti sauce tastes like canned sauce. Not very authentic. It has been over 4 years since I last ate here and I was very disappointed.

The service at pugs was quick and the music was soft and soothing and overall it had a super home-y atmosphere. The food came out quick and was overall very good. I think it could have used more seasoning or maybe a spicy option.

Not my favorite Italian I've tried locally, not bad but nothing special. It's good value for the price and the pasta was good, sauce wasn't my favorite but was cooked well just seasoned how I like so that's on me, not them. Overall I'd go back and try

The place is falling apart in many ways. They have no liquor license- perhaps they lost it, so there is no wine or beer with dinner. I asked 2 different waitresses for a glass of water 3 times and did not get one after sitting down until 30 minutes later! The bread, which others rave about, was awful. It was very cold on the inside- obviously frozen and very crumbly indicating it is poorly made. The waitress replaced the bread with a new loaf and all 3 times they were cold on the inside. The kitchen is failing at the basics! The chicken Parmesan is a large portion but comes out on pasta without even having sauce on the pasta itself! That was very strange to me, they were a pile of plain noodles under the meat. The sauce on the chicken was bland and lacking flavor. The tiramisu was the oddest rendition I’ve ever seen- a dry layered white cake with a tiny bit of cream and chocolate chips on top. The service and skill of the kitchen is very poor! I waited an hour for my food. I would never come here again!

The food here is always fantastic but the service was not great tonight. I placed an order for take out and arrived at my estimated pick up time Which I understand is an estimate but over 20 mins later I’m still waiting on my food and no one came to update me or let me know it was going to be a wait. I wasn’t going to say anything but when I finally got my food there wasn’t even a sorry for your wait… keeping the customer updated and a simple apology can really change the experience.