Wendy's - Nanuet

It's good. Not excellent but not bad. Service: Take out Meal type: Lunch Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 3 Recommended dishes: Chili, Sandwich Parking space: Plenty of parking Parking options: Free parking lot

My sister treated me to Wendy's Service: Take out Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Sandwich, French Fries

The following review is specific to one of the store managers who has no business being in a management position. His name is Justino. My husband placed an order for pick up via Door Dash. There was already a wait but that was to be expected as this was a Tuesday evening. When I approached the order speaker I communicated I’m here to pick up a Door Dash Order and indicated his name. The girl who assisted me communicated she couldn’t find the order. She transferred me to the management Justino; I relayed the same message to him. His response was there is no order. I say well I have the receipt indicating it is paid for and at this location. He rudely responds ok. I ask what can I do he rudely says as I just told you you can come up with the receipt to see if we have the order. No problem, I wait in line do the same. When I meet Justino he states this is a Door Dash order you didn’t tell me that; I told him I relayed this message to him and the other girl. He rudely tells me there is nothing he can do as the order is not there. I show him the receipt, the store name, all the details. I’m also speaking to my husband as this is happening who said I’m happy to call to speak with him. Justino tells me there is nothing he can do and chastises me by telling me that my husband needs fo be the one to pick up the order- which makes zero sense. Im 6 months pregnant so naturally at this point Im annoyed by the lack of customer service. My husband calls and speaks to Justino who again said there is nothing he can do. I ask if there is anyone else who can help him he states no. I say ok I will wait a little longer to see if the order comes through as it is paid for; he asks me to move to the side but needless to say based on his lack of customer service I knew he would brush me off so I stated I will wait here. Naturally this creates delays and a crazy line starts to from at an already busy time. Another manager (something Justino neglected to share as he stated no one else could help) named Lucy came over and gave me my order. I thanked her and she was very apologetic. If you’re going to work in the food industry, particularly as a manger, you need to have some competence and some level of customer service skills. I can’t imagine what his employees thought when their own manager is willing to dismiss a paying customer, a PREGNANT one at that. At the very least, some kindness is to be expected. I’d like to thank Lucy for resolving what should’ve been a nonissue but please brave yourself if you need to deal with Justino. It seems this is a common occurrence based on former reviews. Service: 1

I love it! My order was quickly freshly prepared. The frits were just as advertised Hot Crispy. They stay hot for a while as I like to eat them after my burger.

Lives all the time, but for good reason. Like all other Wendy's out there, good food is best fast food joint and good cheaper options. Patience recommended. Use the app, but I'm not sponsored.